Refund policy

Return and Refund Policy

Last Updated: 16/3/2026

At Scancolor Australia, we take pride in the quality and craftsmanship of our Australian souvenirs and books. We understand that occasionally issues may arise, and we are committed to providing a fair and transparent process for returns and refunds in accordance with Australian Consumer Law.

1. Consumer Guarantees

Under the Australian Consumer Law (ACL), our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind Returns

As Scancolor Australia primarily operates as a wholesale supplier, we generally do not offer returns or refunds for "change of mind" (e.g., if you ordered the wrong quantity, decided you no longer want the stock, or found the same product cheaper elsewhere).

However, we value our partnerships. If you wish to request a change-of-mind return, please contact us within 7 days of receiving your order. Approval is at our sole discretion and may be subject to:

  • A restocking fee.

  • The items being in original, unopened, and resaleable condition.

  • Return shipping costs being covered by the customer.

3. Damaged or Defective Items

We take great care in packaging our products, but if an item arrives damaged or is found to be defective, please follow these steps:

  1. Notification: Contact us at info@scancolor.com.au within 48 hours of delivery.

  2. Evidence: Provide your order number and clear photographs of the damage or defect.

  3. Resolution: Once the claim is verified, we will arrange for a replacement, repair, or credit/refund at no additional cost to you.

4. Incorrect Items Received

If we have accidentally sent you the wrong product, please notify us immediately. We will arrange for the correct item to be sent out and provide instructions for the return of the incorrect item at our expense.

5. Return Process

To initiate a return, please contact our team:

  • Email: info@scancolor.com.au

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)

Please do not send items back to our PO Box without prior authorization from our team. Authorized returns should be sent to: Scancolor Australia PO Box 946, Mt Eliza, Victoria, 3930, Australia

6. Refund Method

Refunds will be processed using the original payment method (e.g., Credit Card or Bank Transfer). Please allow 5–10 business days for the funds to appear in your account once the refund has been approved and processed.

7. Exclusions

Please note that customized or bespoke products (items created specifically for your brand or location) cannot be returned unless they are faulty or do not match the approved proof/specifications.