Wholesale Ordering FAQs
Practical information for Scancolor’s gift-shop, visitor-centre and attraction customers.
Who does Scancolor supply?
Scancolor supplies wholesale Australian souvenirs to tourism retailers, gift shops, visitor centres and attractions. Enquire about a wholesale account.
How do I order?
Log in, browse a destination or product category, choose quantities and add available stock to your cart. Check product details and your order summary before checkout.
How can I find a particular product?
Use site search with a product name or SKU. SKUs identify specific designs and are useful when discussing repeat orders with our team.
What quantities should I order?
Check the product’s ordering information and quantity selector. Some lines use ordering increments. Contact us if you need confirmation of a product’s pack quantity or minimum order. For opening-order requirements, email us with the range you would like to stock.
When will my order be processed?
Our shipping policy states a processing time of 2–4 business days. Processing time is separate from carrier transit time. During busy periods, allow additional time; contact us before ordering for a time-critical delivery.
How is freight charged?
Shipping is calculated at checkout or added to your final wholesale invoice, as outlined in our shipping policy. Charges depend on the order and destination. Contact us for large orders, special delivery requirements or international enquiries.
What payment terms apply?
Use the payment options shown at checkout. Any invoice or credit terms depend on your agreed account arrangements. Contact us to confirm the terms applicable to your business.
Can I reorder a previous selection?
Use your account order history to identify previously purchased designs, then find them by name or SKU in the catalogue. Contact us with your previous order number if you need assistance.
What if stock is unavailable?
Contact us with the product name or SKU to ask about availability or alternatives. Product availability can change.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number and photographs. See our return and refund policy for the full process.
Can you help with a destination range or custom enquiry?
Send your destination, product ideas, quantity and required date to info@scancolor.com.au. We can discuss available options and confirm what is possible.